Field Service Engineer

This field service engineer role supports customer systems and equipment from installation and commissioning through operation and maintenance. Day-to-day work includes equipment installation, test coordination, fault response, regular inspections, predictive maintenance proposals, troubleshooting, and root-cause analysis. The role is responsible for maintaining quality and stable operation at customer sites.

The engineer identifies customer issues and needs in the field, then works with sales and SE teams to develop appropriate proposals. Responsibilities also include technical coordination and negotiation with customers and related departments, operational improvement and optimization proposals, recurrence prevention, and efficiency design from a system-wide perspective. Future involvement may include designing and enhancing service delivery models such as business process outsourcing. Organization management responsibilities may be possible in the future depending on experience and career direction.

Required qualifications include practical experience as a field engineer or in maintenance and operations, including equipment installation, test coordination, fault response, and regular maintenance. Candidates must have basic knowledge of networking or electricity and experience understanding systems as a whole, as well as experience coordinating or negotiating with customers or other people involved at the work site. Experience with complex systems spanning electrical, communications, and networking; field experience in public, infrastructure, manufacturing, or facilities domains; operational improvement, design proposals, or consulting; and experience at an electrical equipment manufacturer or engineering company are welcomed.

The team supports public and social infrastructure areas such as roads, municipalities, police, and transportation, as well as logistics, manufacturing, distribution, facilities, and communications. It handles system introduction, operational maintenance, customer problem solving, and service creation. The role is primarily field-based, with a remote-work system available. Some social infrastructure assignments may require night or holiday coverage, handled through shifts.

The standard working hours are 9:00 to 17:30, with 7 hours and 45 minutes of standard working time per day. A flextime system without core hours is available, and overtime may occur. The position is full-time and permanent, with a three-month probationary period in principle. Locations are in Shinagawa, Tokyo; Higashi Ward, Nagoya; and Yodogawa Ward, Osaka. Benefits include employee shareholding, savings, corporate pension, a cafeteria plan, company housing and housing-cost assistance, health and welfare facilities, insurance coverage, paid leave, and company training and career-support programs.