Lead AI solution business development for enterprise clients, from identifying business needs and designing practical services to proposals, UX planning, and project delivery with engineers. Apply generative AI, NLP, and optimization technologies to new services and operational reform.
About this role
This Sales Engineer sits between field sales, customer success, and product within an AI SaaS business serving enterprise employee-experience needs. The role leads technical implementation of AI Help Desk and related AI SaaS products for large corporate clients, from understanding requirements through a working customer deployment.
Responsibilities include defining requirements, checking feasibility, designing and building customer environments, creating agent-processing flows, and addressing customer security requirements. The role coordinates delivery with sales, customer success, and product teams, carries technical insight from customer issues into product work, standardizes delivery processes, and prepares technical documents and delivery tools, including tools such as Claude Code.
Applicants must be able to negotiate and build agreement with enterprise business customers. Required technical foundations are a basic understanding of web applications and APIs and basic knowledge of networks, security, and databases.
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