Lead enterprise SaaS architecture and feature development, addressing scaling bottlenecks and technical debt while mentoring engineers through code review.
About this role
Lead operations support for enterprises using TeamSpirit SaaS, combining hands-on customer problem solving with team development. Work with customer IT and HR departments to build durable relationships and improve the support organization.
Manage and develop team members, set goals, support evaluations and standardize consulting processes. Handle major accounts and difficult escalations, propose features or settings changes, coordinate technical staff for system interfaces and add-ons, and provide initial incident diagnosis and reporting. Analyze recurring challenges to improve quality and plan new services.
Applicants need about two to three years of team or people management and about three years in SaaS customer success, implementation consulting or consultative sales or equivalent work.
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