Advises customers on Tableau health and adoption, troubleshoots technical issues, coordinates escalations and reviews, and aligns product guidance with account priorities.
About this role
This customer-facing architect guides organizations in redesigning work with Salesforce AI. The role maps current processes, including manual work, identifies tasks suited to agents, and carries solutions from use-case definition through design, testing, deployment, adoption, and customer-led operation. The focus is Agentforce: designing agents and subagents, topics, instructions, and actions, while combining LLM reasoning with deterministic execution through Agent Script, Flow, Apex, and APIs. Related work includes Data Cloud grounding, AI Trust Layer controls, external AI integrations, evaluation, CI/CD deployment, and post-launch review of logs and outcomes. Applicants need IT system project experience from business analysis and requirements through design, build, testing, and production transition, through hands-on development or accountable project leadership. Thresholds vary by level: 5+ years for Consultant, 6+ for Architect, and 11+ for Senior/Director Architect. They must understand LLM methods and rule-based automation; have directly built and deployed AI/LLM solutions using integration, orchestration, prompt engineering, or agent frameworks; and have used AI tools to improve work or processes.
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