Provides second-level pre-sales support for FortiSIEM, FortiSOAR and FortiMonitor, leading technical discussions, solution design, demonstrations, proofs of concept and customer-facing technical assistance.
About this role
In Systems Engineering, this role supports Fortinet’s Service Provider Channel through technical pre-sales and post-sales work. It qualifies leads, serves as the technical resource on customer and partner calls, and explains features, specifications, functionality and integration. For designated accounts, it works with support and engineering to answer, escalate and resolve technical issues, and provides customer sales training. Applicants need 4–7 years of technical/pre-sales support as a sales or systems engineer and 4–6 years administering LAN/WAN/Internet services. Required knowledge includes DNS, NFS, SMTP, HTTP, HTTPS and TCP/IP; routing, switching, VPN, LAN/WAN, firewalls, IPS, antivirus, antispam, web filtering, sandboxing, SD-WAN and cloud security; and RADIUS, PKI, IKE, certificates, IPsec, 802.1Q, MD5, SSH, SSL, SHA1, DES and 3DES. Experience with encryption and authentication technologies, strong presentation and training skills, and a bachelor’s degree or equivalent experience are also required.
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