Design and build Microsoft-based communication and collaboration systems, translating enterprise business needs into digital workplace solutions from requirements definition through implementation.
About this role
Technical Support Engineer for the team being established to support Mist products in Japan. The role handles technical inquiries about products deployed in customer environments, including incidents and questions, and works directly with customers to identify problems and provide solutions. It also coordinates closely with overseas support teams.
The work includes building and validating reproduction environments in a lab, reviewing technical documentation and bug databases, and creating, proofreading, and updating knowledge-base content. The engineer educates junior-level engineers and participates in internal training. The posting requires at least three years of customer-support experience in the IT industry, foundational networking knowledge focused on OSI Layer 2 and Layer 3, communication skills, and presentation skills.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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