Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
Voice Communications & Cloud PBX Product Planning and Development (SE / Presales)
About this role
This SE/presales role sits in the Corporate Business division’s Communication Services 3rd Group, which plans, develops and operates business voice communication services. The work covers carrier FMC offerings such as ConnecTalk and SmartCalling, as well as partner unified communications services including Dialpad and UniTalk, with a focus on cloud PBX and AI-enabled communication experiences.
The role plans and develops voice communication products or designs AI agents, implements prototypes, and presents proposals to customers. Day-to-day work includes designing AI agents that connect with other SaaS products through APIs, building prototypes, driving projects through product launch, and managing the product lifecycle. The work involves cloud services including AWS, Azure and Google Cloud.
Applicants need either experience in AI-agent design, development or implementation, or experience planning, engineering or operating services using cloud platforms such as AWS, Azure or Google Cloud.
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