Customer Success Academy Program

About this role

This regular full-time position is part of SAP’s Next Gen Academy for Customer Success in Tokyo, Japan, with a hybrid work arrangement. The program offers three customer-facing paths: Solution Sales Executive, Solution Advisor, and Customer Success Manager.

A Solution Sales Executive prospects, qualifies, sells, and closes new business with existing and net-new customers. The role works to understand customer strategies, business goals, and desired outcomes, then positions SAP solutions to address business challenges and support cloud revenue growth. A Solution Advisor supports customers and prospects during the sales cycle as a functional and technical subject-matter resource. Responsibilities include discovery sessions, executive meetings, presentations, software demonstrations, marketing events, Design Thinking sessions, and identifying whitespace opportunities in existing accounts.

A Customer Success Manager works with customers after the sale across onboarding, adoption, value realization, renewals, and growth. The role monitors customer health and key milestones, aligns solutions with customer outcomes, coordinates resources with Sales, Solution Advisors, and delivery teams, mitigates risks, and identifies optimization and upsell opportunities.

Relevant knowledge areas include SAP SuccessFactors and human capital management, including core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. The program also references SAP Business Technology Platform and SAP Business Data Cloud, including database and data management, analytics, application development and integration, intelligent technologies, AI, and the Integration, Application, Data, Infrastructure, and Security domains. Customer Success Manager candidates may also work with business process management and business process automation applications.

The sales path requires two to three years of professional experience in a quota-carrying sales environment at a technology company or in a role with substantial exposure to business processes. Experience with opportunity generation, lead qualification, territory pipelines, customer relationships, and value propositions is requested. The Solution Advisory path requires two to three years of experience involving technical and business processes, relevant technologies or solutions, customer-facing work, complex problem solving, and industry-standard tools. The Customer Success path requires two to three years supporting customers and driving business transformation, ideally through consulting or account management, including strategic guidance, issue resolution, and escalation management.

All paths require English and Japanese proficiency, business acumen, the ability to learn and adapt quickly, and understanding of AI fundamentals, uses, ethics, AI adoption, agentic AI day-to-day practice, and context engineering. Problem solving, project management, creative thinking, cross-team collaboration, clear communication, emotional intelligence, and cultural awareness are also listed.

The program is described as a three-year development journey for early-career talent. The bootcamp challenge is scheduled for November 10, 2026, and onboarding for March 1, 2027. The hybrid setup generally involves three days each week in the office or on-site with customers or partners. A practical portion is likely to involve four weeks in San Ramon, California, across two trips in May and September, and vacation may not be approved during some critical program periods. Expected travel is 0–10%. The posting states that the program includes pay and benefits.