Book comprehensive medical checkups and health checks by phone at a Roppongi checkup centre, answer related questions, process fax requests and mail pre-visit questionnaires.
About this role
An inbound agent role at a Bell System 24 multilingual contact centre near Ikebukuro Station, serving Vietnamese-speaking customers of around 60 client companies.
Agents handle phone enquiries about system faults, hotel bookings and cable TV applications, and interpret on three-way calls that include Japanese, for example on enquiries about government services. Translation, email checks and data preparation fill the time between calls. Every desk has a manual, a talk script and an FAQ to follow; call volume is low, at most two or three calls an hour depending on the desk and time of day, and there are no sales targets. Training of about 40 hours is given on regular shifts, starting with a five-hour basic session.
The one stated requirement is the ability to speak Vietnamese. No call-centre experience is needed, and basic typing is enough.
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