Book comprehensive medical checkups and health checks by phone at a Roppongi checkup centre, answer related questions, process fax requests and mail pre-visit questionnaires.
About this role
An inbound agent role at a Bell System 24 multilingual contact centre near Ikebukuro Station, working in Chinese and Japanese on behalf of a wide range of organisations: system companies, manufacturers, food companies, hotels, telecom and cable TV providers, real-estate firms, job-media companies and local governments. The centre handles six or more languages besides Japanese, including English, Chinese, Korean, Portuguese, Spanish and Vietnamese.
Agents answer enquiries about system and equipment faults and a hotel booking system, support cable TV applications, and interpret on three-way calls for government-related enquiries, following manuals, talk scripts and FAQs. Calls run at most two or three an hour, and the time between them goes on checking email and preparing data. There are no sales targets, and training lasts about a week.
Applicants need Chinese good enough to handle business calls and emails. No call-centre experience is required, and basic typing is sufficient.
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