Book comprehensive medical checkups and health checks by phone at a Roppongi checkup centre, answer related questions, process fax requests and mail pre-visit questionnaires.
About this role
A team leader role at a Bell System 24 multilingual contact centre near Ikebukuro Station. A shared team handles enquiries for several clients, including system and equipment faults, guidance on a hotel booking system, cable TV sign-up support and interpreting support for government-related calls. Staff on the floor cover nine languages besides Japanese.
The leader backs up the operators: responding when an operator raises a hand for help, delivering training, reviewing and double-checking contact histories, running test calls and preparing work documents. Checking and adjusting shifts, reviewing operator reports, reporting to clients and preparing invoices are also part of the job. There are no sales targets, and training lasts about a month.
No call-centre experience or qualifications are required, and foreign-language skills are not needed for this leader position; an hourly allowance is added for each language other than Japanese the leader can handle. Applicants should be at ease on a PC.
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