Book comprehensive medical checkups and health checks by phone at a Roppongi checkup centre, answer related questions, process fax requests and mail pre-visit questionnaires.
About this role
A team leader role at a newly opened Bell System 24 multilingual contact centre near Ikebukuro Station. The main assignment is an enquiry desk for a tax-free refund system, alongside shared desks that handle other clients' enquiries such as system faults, hotel booking guidance, cable TV sign-ups and interpreting on government-related calls.
On the refund desk the leader tracks the progress of open cases, escalates issues to the client, covers calls and emails in urgent situations, and coordinates internal departments. On the shared desks the leader supports operators who raise a hand for help, delivers training, reviews and double-checks contact histories, runs test calls, adjusts shifts, reports to clients and prepares invoices. The work is PC-heavy and there are no sales targets.
No call-centre experience is required, but applicants must be confident on a PC and able to type smoothly. An hourly allowance applies for each language other than Japanese that the leader can handle.
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