Book comprehensive medical checkups and health checks by phone at a Roppongi checkup centre, answer related questions, process fax requests and mail pre-visit questionnaires.
About this role
A team leader (LD) role at a newly opened Bell System 24 contact centre near Ikebukuro that supports travellers staying at unstaffed lodging facilities, from questions before booking through to the end of their stay.
Customer-facing work covers check-in and check-out support, questions about bookings and amenities, help with paying accommodation charges, instructions to cleaners to prepare rooms for the next guests, and guidance over video call. Contact is split roughly 30% inbound, 20% outbound, 20% administration and 30% email and chat. As leader, the person tracks open cases, takes second-line escalations, follows up with team members, coordinates with the hotels, reports to the client, writes daily reports, trains agents and manages attendance. Supervisors work weekdays only, so the leader runs the floor at weekends. There are no sales targets.
Applicants must be comfortable with Excel (basic operations, functions and pivot tables), chat tools and business email. Call-centre experience is not required.
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