Handle customer inquiries by phone and email, identify needs, propose solutions, improve workflows, and support KPIs and team performance in a hybrid remote-office role.
About this role
This role sits in the Customer Support Group of Raksul’s customer-acquisition support business. The group supports businesses through a platform combining flyer printing, posting and newspaper distribution, web advertising, and direct mail. It also builds the operating processes behind the customer experience.
It handles inquiries by phone and email, including outbound calls; confirms service specifications; and coordinates with internal departments and partners. The role identifies issues, improves operations, manages KPIs, and builds and runs a BPO-inclusive supply structure. It develops from frontline service understanding toward leading operational improvements and team results.
Applicants need at least three years of customer-facing and business-partner negotiation experience in B2B or B2C settings. They must have structured customer or operational problems, involved stakeholders, executed improvements, and achieved measurable results such as cost reduction or higher productivity. Alignment with Raksul’s stated vision is also required.
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