Handle customer inquiries by phone and email, identify needs, propose solutions, improve workflows, and support KPIs and team performance in a hybrid remote-office role.
About this role
RAKSUL is hiring a Service Support staff member as an early core member of its new business "Raksul Package," a specialty EC service launched in September 2025 for original-size printed cardboard and paper boxes, growing rapidly by offering small-lot, low-price custom packaging. The mission is to build operations (handling customer inquiries and quotes with a small team, creating efficient flows) and improve customer experience (later proposing service and operational improvements from frontline insight). Duties include text-based inquiry response, creating quotes for customer requests, requesting quotes from partner factories, some order handling, and customer-data analysis. Requires 2+ years of text-based customer-communication experience, proactively driving work by involving other departments, and hypothesis-building and analysis based on customer psychology and purchasing behavior. Full-time. The posting is written in Japanese.
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