Customer Success and Deployment Strategist, Decarb Venture Studio, Mobility BU

Woven by Toyota's Decarb Venture Studio is a venture-creation group that aims to make decarbonisation practical for every organisation. Its first venture, now in beta, is a business application that unifies operational infrastructure data such as electricity, gas, fuel and water, built on IoT, AI, blockchain and cloud technology. The Customer Success and Deployment Strategist takes customers from first deployment to sustained use.

The strategist spends time with customers to understand how work is actually done, finds the operational, organisational and behavioural barriers that stop a product creating value, and designs the path to adoption: customer discovery, success criteria, data and sensor readiness, onboarding, operating workflows and training. The role moves between field observation, business process design, product thinking and implementation, and the team keeps exploring the next opportunity through customer discovery and prototypes. Work is hybrid, and business trips to Toyota Motor Corporation or the Toyota Group may be needed.

No years of experience or qualifications are stated; the role suits a person energised by complex customer environments and comfortable moving between customer success and product work.