Manage an outsourced tax-refund support desk, resolve escalations, monitor service KPIs and improve workflows for enquiries from visitors to Japan.
About this role
The role sits in the service operations division for BUYMA, a social shopping site. The work covers review support, product receipt and dispatch, listings, member contact, and data entry.
The role involves template-based email, basic PC operations, Google Sheets data entry and spreadsheet calculations, including arithmetic, SUM, and COUNT functions. Product handling is part of the receiving-to-shipping workflow.
The requirements are at least one year of work experience, basic PC skills, blind-touch typing, and the ability to use Google Sheets for data entry and calculations. These baseline skills support the review, transaction-processing, and administrative tasks of the role.
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