Provide field service for robot systems and material-handling equipment, including emergency response in a 24/365 operating model, maintenance, troubleshooting, equipment launches, and customer-facing problem solving.
About this role
This service engineer position concerns logistics systems and is presented in the context of more than 1,000 robot deployments. The service function goes beyond conventional after-sales support by providing value that exceeds customer expectations, building long-term customer relationships, and balancing customer satisfaction with profitability.
Responsibilities include analyzing customer feedback and usage data collected in the field and promptly sharing the findings with design, manufacturing, sales, and other relevant internal teams. The role also supports the expansion of maintenance contracts and paid services to strengthen the revenue base. Field information is used to lead quality improvements for the company’s products and systems.
Customer knowledge is circulated across the organization so that insights from customer interactions contribute to broader business competitiveness. Over time, the service function is intended to contribute to business growth beyond a conventional support department.
The stated work location is Tokyo, Japan (MJPN).
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