Manage hotel check-in and check-out, respond to telephone and online bookings, and contribute to accommodation plans and events. Prior experience is optional.
About this role
This is the guest-facing front-desk role at KOKO HOTEL Tsukiji Ginza. It supports the hotel’s guest service by welcoming visitors and helping create a comfortable stay. The front desk operates with several staff members on duty, with colleagues nearby to provide support when situations arise. The work centers on communicating with guests, offering a courteous welcome, using polite language, and adjusting responses to the circumstances. Computer use is basic, with no complicated tasks. Staff are expected to communicate smoothly, cooperate with the team, and respond flexibly while serving as a point of contact for hotel guests. Applicants need basic computer-operation skills, effective communication, a willingness to work cooperatively, situational flexibility, and courteous language with guests. Prior hospitality experience is not required; the role is open to people starting without that background.
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