Manage hotel check-in and check-out, respond to telephone and online bookings, and contribute to accommodation plans and events. Prior experience is optional.
About this role
This hotel front-desk role focuses on guest-facing accommodation services at a hotel operator. After becoming familiar with the work, staff may take on duties suited to their experience and aptitude, including accounting or general-affairs tasks, ordering and inventory control, and management support. Core duties include check-in and check-out; taking phone and online reservations and handling changes and inquiries; explaining hotel facilities, nearby attractions and transport; and processing room and ancillary-service payments, accounts and receipts. Staff also respond promptly and courteously to guest questions and requests. Required qualifications include basic PC skills, communication, teamwork and adaptability.
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