Customer Support

The Customer Support role helps customers use the PR TIMES press release distribution service smoothly. Daily responsibilities include responding to customer inquiries by phone, email and inquiry form; reviewing press release content; sending data to partner companies; checking and sending fax manuscripts; updating manuals and the help center; compiling related data; and handling other support desk operations.

The role is open to applicants without industry or job-type experience. The posting emphasizes a positive approach to communication because the position involves frequent phone-based interaction. Detailed manuals, talk scripts and introductory training are provided.

The successful candidate supports companies using a press release distribution platform and helps ensure that customer information is delivered accurately to media and consumers. The customer support team has approximately 30 members and works collaboratively while managing tasks autonomously.

This is a part-time position available four or more days per week, with working days negotiable. Work is scheduled between 9:00 and 19:00 for at least six actual hours per day, with overtime generally not required. The role operates on weekdays, weekends and public holidays, and is suited to people who can work without limiting their availability to weekdays. The initial training period requires office attendance and generally takes approximately one to one and a half months for full-time schedules. After training, remote work is available up to two days per week, although office attendance is requested as much as possible during busy periods such as the beginning and end of the month and event dates. Workday adjustments can be discussed for unexpected family or school-related events. There are previous records of employee conversion.