Support PR TIMES users by handling service and press-release inquiries, reviewing releases and company information, coordinating distribution operations, improving workflows, and helping raise support quality.
About this role
The Customer Support role helps customers use the PR TIMES press release distribution service smoothly. Daily responsibilities include responding to customer inquiries by phone, email and inquiry form; reviewing press release content; sending data to partner companies; checking and sending fax manuscripts; updating manuals and the help center; compiling related data; and handling other support desk operations.
The role is open to applicants without industry or job-type experience. A positive approach to communication is emphasized because the position involves frequent phone-based interaction. Detailed manuals, talk scripts and introductory training are provided.
The successful candidate supports companies using a press release distribution platform and helps ensure that customer information is delivered accurately to media and consumers. The customer support team has approximately 30 members and works collaboratively while managing tasks autonomously.
The initial training period requires office attendance and generally takes approximately one to one and a half months for full-time schedules. After training, remote work is available up to two days per week, although office attendance is requested as much as possible during busy periods such as the beginning and end of the month and event dates. Workday adjustments can be discussed for unexpected family or school-related events. There are previous records of employee conversion.
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