Supports Japan customers after purchase by guiding Zero Trust Exchange adoption, aligning strategies, coordinating escalations, and developing best-practice materials.
About this role
This is a management role for Zscaler’s Product Support function within Customer Services. The manager leads the existing support team and provides technical leadership for customers using web-security and network-infrastructure products.
The role sets operational goals, delegates assignments, coaches the team, works with Support, Engineering, Operations, Sales and Customer Success Managers, and supports project and engagement plans. It leads technical response during major incidents and resolves difficult or persistent client issues. The stated technical scope covers web-based security, network infrastructure, security proxies such as NGFW, SSL/IPSec VPNs and firewalls, plus customer management during and after incident response.
Applicants need more than five years managing teams of up to 15 people, a university degree in IT or a related field, and detailed working knowledge of the listed security and networking technologies and incident-related customer management.
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