Provides Tier III support for complex security and network issues, coordinating with customers and product, engineering, and escalation teams to reproduce, troubleshoot, and resolve problems.
About this role
The Technical Success Manager sits within Zscaler’s Customer Success organization and supports the Japan team. The role is the central post-sales contact for customers using the company’s Zero Trust Exchange and related security solutions, helping them progress through their Zero Trust journey and achieve their digital transformation objectives.
The work combines customer relationship management with technical guidance. Responsibilities include aligning customer priorities with Zscaler objectives, developing customized strategies for integrating and expanding solutions, sharing product insights and best practices, coordinating escalations and resolutions, identifying adoption risks, and creating training or best-practice materials for the Customer Success team. Applicants also need a foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions. Applicants need 5+ years of experience in a customer-facing role, such as Solutions Delivery or Customer Success.
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