Handle English-language inquiries for WorldShopping, coordinate delivery and order issues, and turn customer feedback into help-content and UI/UX improvements.
About this role
This position sits in the customer support team for WorldShopping, a cross-border e-commerce service used across 228 countries and regions. It combines individual customer support with customer-experience improvement: the specialist handles questions about delivery and purchase status, coordinating with internal departments and delivery companies to resolve them. The role also includes creating customer-facing guidance, such as help-page translations and notices. Day-to-day work includes responding to inquiries by email and phone, then analyzing and reporting on inquiry data. Findings inform suggestions for help-page and wording improvements, along with usability changes such as adjustments to the cart display. Applicants must have at least two years of hands-on individual customer support experience and use IT chat and knowledge-sharing tools in their regular work. Some correspondence also uses templates and AI tools as support.
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