Handle English-language inquiries for WorldShopping, coordinate delivery and order issues, and turn customer feedback into help-content and UI/UX improvements.
zig-zag
Cross-border e-commerce · E-commerce enablement · International logistics · Shibuya, Tokyo
zig-zag is a Japanese cross-border e-commerce company serving domestic online retailers and shoppers abroad. Its WorldShopping BIZ platform adds an overseas checkout to participating stores and supports multilingual guidance, payments, fraud controls, customer inquiries and international delivery. WorldShopping purchases items on customers’ behalf and ships them to 228 countries and regions.
The official service page describes WorldShopping BIZ as adding overseas checkout with a one-line JavaScript tag, with a ¥30,000 initial fee, ¥5,000 monthly fee and no sales commission. The company also offers a retailer dashboard, translation, overseas advertising support and services that guide visitors to Japan from physical stores to online shops. It is listed on the Tokyo Stock Exchange Growth market (code 340A).
- Visa-sponsorship signal
- 2 of 4
- Remote or hybrid
- 4 of 4
- Most requested
- JLPT N1 1
- Japanese posting, level unstated 3
- Common areas
- Customer success 1
- Finance & accounting 1
- Sales 1
Measured from the 4 listings Ranked has live for zig-zag. Japanese level, visa signal and skills are AI-graded from each posting and can be wrong — confirm against the employer's original posting before applying.
4
open positions at zig-zag
1
Handle monthly closing and gradually take on quarterly and annual close, tax support, audits, disclosures, cash management, and accounting-system improvements in a flexible Tokyo hybrid role.
Manage existing e-commerce shop accounts using WorldShopping BIZ, analyze overseas sales and usage data, propose growth measures, coordinate partner services, and review results; no new-business prospecting.
Supports customers of the WorldShopping cross-border e-commerce service, handling inquiries and coordinating resolutions while using customer feedback to improve help content and the user experience.