Handle monthly closing and gradually take on quarterly and annual close, tax support, audits, disclosures, cash management, and accounting-system improvements in a flexible Tokyo hybrid role.
About this role
This is an existing-account customer success role for shops using WorldShopping BIZ, a SaaS product for cross-border e-commerce. It sits in the Marketing Communications Division's Shop Success team and focuses on increasing overseas sales for assigned shops rather than acquiring new customers. The team has 10 members and supports about 150 priority-support and growth shops.
The work runs from hearing the shop's situation and articulating needs through monitoring usage, analyzing issues, proposing measures, and reviewing results. Proposals may include dashboard guidance, promotional options, paid newsletters, coupons, and partner services such as Shutto Translation, WorldShopping Biz Growth, Google Ads, and Meta Ads. The role also handles customer inquiries, coordinates with partners, and advises shops using customer data.
The posting does not state a required degree, certification, experience threshold, or language level, and lists no additional mandatory qualification beyond the role description.
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