Manage existing e-commerce shop accounts using WorldShopping BIZ, analyze overseas sales and usage data, propose growth measures, coordinate partner services, and review results; no new-business prospecting.
About this role
This role sits on the Customer Support team for WorldShopping, a cross-border e-commerce service used across 226 countries and regions. It combines frontline English-language support with customer-experience improvement, using customer questions and feedback to improve guidance around purchases, delivery, and service use.
The work includes handling about 700–1,000 inquiries per month, mainly by email, with around 20 outbound-call opportunities. It involves coordinating order and delivery matters with internal teams and delivery companies, responding with awareness of English-speaking cultures and business practices, using AI tools for inquiries in other languages, translating help pages, and preparing announcements. The role also analyzes and reports inquiry data and proposes changes to help-page content, wording, cart displays, and other UI/UX or usability elements.
The posting identifies English-language customer response as the central requirement. It does not state a separate degree, certification, or years-of-experience threshold.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Design and promote the structure of Product Adoption & Support Operations, enabling customers to use products independently.
Manage enterprise B2C e-commerce engagements, translating business needs into specifications while coordinating client relationships, delivery teams, scope, budgets, risks, and quality.
Support restaurant partners after implementation of the FoodShare service through onboarding, sales-growth consulting, delivery-platform support, advertising proposals, data analysis, and feedback to the product team.
Lead HR BPO service design, operations, quality, and customer relationships in an HR BPaaS business. Coordinate customers and operations centers while building scalable processes.
Provide technical support for deployed Mist products, reproduce and verify issues in a lab, maintain knowledge resources, and guide junior engineers while coordinating with customers.