Manage existing e-commerce shop accounts using WorldShopping BIZ, analyze overseas sales and usage data, propose growth measures, coordinate partner services, and review results; no new-business prospecting.
About this role
This role sits on the Customer Support team for WorldShopping, a cross-border e-commerce service used across 228 countries and regions. It combines frontline English-language support with customer-experience improvement, using customer questions and feedback to improve guidance around purchases, delivery, and service use.
The work includes handling about 700–1,000 inquiries per month, mainly by email, with around 20 outbound-call opportunities. It involves coordinating order and delivery matters with internal teams and delivery companies, responding with awareness of English-speaking cultures and business practices, using AI tools for inquiries in other languages, translating help pages, and preparing announcements. The role also analyzes and reports inquiry data and proposes changes to help-page content, wording, cart displays, and other UI/UX or usability elements.
Applicants need at least two years of consumer customer-support experience, business English equivalent to TOEIC 700–800 with the ability to explain matters to native speakers by phone, and fluent Japanese equivalent to N1. Daily use of IT chat and knowledge-sharing tools is required. Work is generally fully remote with flextime, and temporary overseas remote work can be requested. The company handles work-visa application procedures internally.
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