Help cram-school customers grow their businesses by designing operating models, courses, pricing and marketing strategies, aligning executives, and proposing product improvements.
About this role
This customer success role supports universities using a high school-to-university transition program. The program uses AI learning materials during the admissions process or before enrollment so students can study subjects and units needed as a foundation for subsequent university learning.
Responsibilities may include designing admissions and pre-enrollment education models based on each client's educational policy and challenges. This includes setting goals and periods, considering learning content, and planning operations.
The role monitors application and learning status, proposes operational improvements, analyzes results, and proposes solutions for the following academic year. It also supports client outcomes and ongoing problem solving, including proposals to expand use into new faculties or departments and to introduce new programs.
The position provides feedback for product and service improvements based on client input. The work relates to expanding a program for university admissions and pre-enrollment education that began in 2022.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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