Customer Success

This Customer Success role supports major cram-school customers in growing their overall businesses. The work goes beyond explaining how to use atama+, an AI learning material. It requires understanding each school's business strategy and competitive environment and helping the customer pursue business growth and student success.

Responsibilities include supporting the design of operating models, courses and pricing, developing marketing strategies, and supporting operational implementation and improvement. The role proposes new operating models, including franchise models, based on each customer's business strategy. It also involves making proposals to customer counterparts such as executives and building agreement with them. Feedback from cram schools and students is used to identify issues with atama+ and propose product improvements.

The role is part of a business that provides atama+ as learning material and is also developing a franchise-based cram-school operating model. In 2022, atama plus opened three directly operated cram schools in Nagano Prefecture to test an operating model using atama+. The learning environment, curriculum and operating processes were refined through those schools. Since 2024, a cram-school operating model based on the characteristics of atama+ has also been expanded through franchising. The AI learning material is currently used in more than 4,500 classrooms nationwide and by more than 30% of the industry's top 100 cram schools and preparatory schools.

Depending on the candidate's experience and interests, additional responsibilities may include managing and supporting the growth of team members, identifying issues in the launch-stage franchise business, and developing a successful operating model. The listed work location is in Bunkyo, Tokyo.