Field Service Engineer, Robot Vision

The Field Service Engineer supports customers using robot-vision products and solutions. Daily work includes responding to customer inquiries, providing technical advice, visiting customer factories for setup, adjustment, repair, and inspection, and conducting in-house verification based on customer requests. The role may require business travel, and site work may be performed independently or with multiple people depending on the task. Maintenance work may occasionally be required on holidays, with substitute leave provided so total holidays remain equivalent to those of other employees.

The role uses teaching skills for industrial and collaborative robots. Experience with either customer support, field service engineering, or application engineering for B2B products is required, with at least three years of experience. Candidates must also have experience in either industrial robot teaching or configuring 3D sensors for robots. Experience teaching robots from multiple manufacturers, practical experience using PLCs, and experience conducting preliminary process studies using simulations are welcomed. Electrical or mechanical expertise can broaden the scope of work.

The position belongs to the Customer Success Section of the Vision Robotics Division's Business Promotion Department. The team evaluates customer work internally and supports the realization of customer automation using robot-vision products. The business develops products, services, and solutions involving robot vision and high-precision robotic measurement and processing. The team has 14 members and works with robot systems, customer implementations, and broader solutions.

The position is based at Nikon's headquarters in West Site, Shinagawa, Tokyo. Remote work is available, but opportunities are limited because the work involves operating robots at the headquarters laboratory and responding to business trips; employees are generally expected to work onsite. Flextime is available. Working time is eight hours per day, with a 45-minute break, and the super flextime system is available. The probationary period is three months. Annual holidays total 128 days, with a complete two-day weekly holiday system. Salary is JPY 6,000,000 to JPY 10,400,000 per year. Benefits include commuting expenses, social insurance, a housing allowance subject to conditions, an employee stock ownership plan, defined-contribution pension, retirement benefits, childcare and nursing-care programs, and club activities.