Provide senior technical support for Red Hat Enterprise Linux in hybrid-cloud environments, resolve complex customer issues, share knowledge, and coordinate with developers and QE to improve the product.
About this role
Within Red Hat’s consulting team, this role advises customers on DevOps and software delivery, helping development organizations adopt more effective engineering practices. It supports customer projects and works with internal Product Engineering, Business Development, Consulting, Support, and Sales teams to shape solutions and technology roadmaps.
The consultant identifies technical and business needs, guides development teams, and helps design and implement solutions using software engineering, generative AI, cloud and DevOps approaches, CI/CD, agile development, and Scrum. The posting requires substantial software engineering experience across requirements, design, implementation, testing, and operations for web services or mission-critical systems; experience applying generative AI to development and operations; and experience solving technical problems as a lead engineer or technical consultant. It also requires coaching or teaching experience, organizational or process transformation experience, consulting skills, trust with executives or managers, basic written and spoken English, and knowledge and practical experience of agile and Scrum.
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