Design secure Azure AI and cloud solutions, leading architecture engagements, proofs of concept, pilots, and production adoption for customer applications and agents.
About this role
This Cloud Solution Architect sits in Microsoft's Customer Experience & Success organization and advises customers on AI transformation using Microsoft 365 Copilot. For Unified Support customers, the role clarifies business needs and technical requirements, then shapes AI-agent solutions around customer challenges, business value and return on investment. Responsibilities include designing AI-agent architectures, prompts and agents with Copilot Studio and Agent Builder. The architect helps establish agent foundations and connect Microsoft Foundry and Agent 365 with other platforms. The role supports adoption of Microsoft 365 Copilot, Copilot Studio and Copilot Chat with business and technical decision-makers, collaborates with support sales and Copilot presales teams to identify opportunities, shares reusable delivery knowledge, and passes customer feedback to engineering. Applicants need at least five years of professional experience in AI solutions, architecture, consulting or equivalent experience.
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