Improve Cybertrust ISMS and security governance, coordinate risk and incident response, and work with the CISO across the organisation to protect information assets.
About this role
Cybertrust seeks a technical support engineer for EMLinux, its embedded Linux product. The role handles several areas of customer support, including code-level troubleshooting, solutions, product adoption, knowledge-base creation and feedback to development.
Work also improves support processes and builds or delivers technical training. Applicants need technical-support experience or the ability to communicate clearly with customers in Japanese; complex troubleshooting and prioritisation skills; comprehension of English and Japanese technical documents; and Linux kernel/userland source-code reading, writing and debugging experience.
Experience creating Yocto/OpenEmbedded recipes or packaging for distributions such as Debian, RHEL or Buildroot is also required. The engineer connects diagnosis and customer assistance with reusable knowledge and product improvement.
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