Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This role leads IT system operations and maintenance for major corporate customers and public-sector organizations within a corporate customer operations division. The work spans infrastructure operations for on-premises and cloud environments, application operations, security-related operations, and continuous service improvement.
The service manager is responsible for operational oversight for assigned customers, coordinating infrastructure, application, and 24/7 operations-center teams. Duties include reporting service conditions to internal and external stakeholders, proposing improvements, managing issues from long-term challenges through incidents, and developing or introducing processes and environments that improve stability and automation. The role also works with sales, development and construction, and product teams on customer activities.
Applicants need basic IT knowledge, experience and interest in leading an IT operations team, and experience or interest in DevOps, SRE, AIOps, or FDE approaches. Communication skills are also listed as a required qualification.
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