Product Engineer, Applied AI role in Tokyo. The posting requires a bachelor’s degree or equivalent experience and a hybrid schedule with office attendance at least 25% of the time.
About this role
This IT Support Engineer sits within the IT Operations team in the Security department, supporting employees across a primarily macOS environment. The role combines end-user service with operational improvement and works closely with IT Engineering and Security as the organization scales.
The work includes diagnosing hardware, software, networking, account, and device-management issues; administering Google Workspace, Slack, and other SaaS tools; supporting onboarding, offboarding, access management, SSO, MFA, directory services, and MDM processes; and maintaining documentation and knowledge-base content. The engineer also helps automate repetitive tasks with Bash or Python, improves device and identity systems, and supports macOS, ChromeOS, iOS, and Android environments.
Applicants should have 7+ years of hands-on IT support experience, significant macOS endpoint and Google Workspace administration experience, Slack administration experience, familiarity with identity and access fundamentals and MDM, and basic Bash or Python scripting experience. Strong troubleshooting, communication, organization, and follow-through are also required.
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