Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This role sits within the corporate customer operations organization, which runs IT services for large corporate customers and public-sector bodies. The team supports infrastructure that underpins customer networks and cloud services, while expanding into zero-trust network environments and security operations.
The engineer operates physical and virtual on-premises servers and networks, SASE solutions, and systems using public clouds such as Azure and AWS. The work also includes troubleshooting, service management, operational proposals, and improvement activities for important customers. The position combines hands-on infrastructure operations with customer-facing service responsibility.
Applicants must be able to communicate with customers in a professional business setting and have experience preparing customer-facing proposals or reports. They must also have at least one of the listed infrastructure backgrounds, including design, construction, or operations for on-premises networks or servers, cloud environments, or zero-trust networks, generally for around three years. The posting also requires the ability to take initiative in troubleshooting problems.
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