Design and build Microsoft-based communication and collaboration systems, translating enterprise business needs into digital workplace solutions from requirements definition through implementation.
About this role
Leads a customer’s IT maintenance and operations team, accountable for service quality, team coverage and stability. The role coordinates customer and team activity and sustains the working relationship. Work includes setting up operating processes, coordinating team activity and managing urgent or significant escalations, including response coordination and customer communication. The manager advises on operations during system implementation and builds, and contributes to optimizing the IT environment. Scope includes server, network, storage and OS, plus Linux, VMware, databases and M365. Applicants need 5+ years in an IT technical role (system build, maintenance or operations management), experience as a maintenance/operations team leader or sub-leader, and project-management knowledge and practice. They must plan and carry out issue resolution with teams and partners, prepare and explain operations and customer-reporting documents, and have infrastructure fundamentals plus response experience in server, network, storage, OS, Linux, VMware, databases and M365.
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