Leads customer implementations of LLM and generative-AI systems from architecture through production, building full-stack solutions and improving model quality.
About this role
This role sits within the corporate customer operations organization and supports voice solutions for business clients. The team operates cloud contact-center services and AI-enabled solutions intended to address customer-contact and operational-efficiency needs.
The engineer plans service operations, supports requirements hearings and system proposals, designs operational processes, assists with implementation, and provides technical support and second-line response during incidents. The role also supports the introduction of AI chatbots and voice-bot solutions, while coordinating with related departments to evaluate and promote new technologies. The named technical areas include cloud services, SaaS, application systems, AI, generative AI, and cloud contact-center services.
Applicants must have practical design, construction, or operations experience in cloud services, SaaS, or applications; experience proposing systems or promoting projects for corporate customers; and experience negotiating and coordinating with customers or internal stakeholders. The posting also requires the ability to advance work within a team.
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