Leads the buildout of Mico’s Security Engineering function, setting cross-product strategy and overseeing product, AI/LLM, governance, data-protection and incident-response work.
About this role
Mico Voice AI is an AI platform for enterprise customer communications across calls, SMS, and multichannel journeys. Within the Emerging Product team, this Product Manager leads themes such as call features, answering-machine detection (AMD), and general automation. Responsibilities include roadmap-based feature planning, requirements and specifications through release. The manager assesses customer requests for feasibility, cost, and product-wide value, sets priorities, and decides whether to build shared features. They use call analysis to address AI quality and improve voice UX measures including latency, turn-taking, barge-in, and silence detection. They also assess vendor versus in-house development and manage PRDs, backlogs, and sprints with engineering, design, QA, customer success, and sales. Applicants need at least three years in product or project management; product development or management experience in at least one of generative AI, voice AI, IVR, or chatbots; and understanding of AI fundamentals and technical constraints sufficient to discuss specifications and feasibility with engineers.
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