QA Engineer

freee

QA

SaaS

ML

GenAI

About this role

This full-time QA Engineer leads product quality from the requirements and design stages through test planning, design, and execution. The role defines quality objectives and standards for projects involving multiple products, identifies quality risks early, and proposes solutions before development progresses. It also introduces and promotes risk-based testing and agile testing, gathers and analyzes defect and code-metric data, and supports ongoing quality improvement.

The position helps establish a repeatable quality foundation as AI accelerates development. Responsibilities include removing quality bottlenecks, building processes that connect development, product management, and operations, and strengthening a quality-focused culture across the organization. The QA Engineer is expected to share knowledge with the team and contribute to improving the wider QA organization. Duties may change according to business circumstances and the individual’s suitability.

Required qualifications include at least two years of practical QA experience, or a combined total of at least two years of QA experience and development experience with web or mobile applications. Experience independently planning and carrying out a quality strategy is also accepted as a required qualification. Practical experience using AI technology or a strong willingness to learn it is required.

Experience with SaaS or web-service development and testing is welcomed, as is using defect or code-metric data for quality analysis and improvement. The role also covers experience promoting agile testing with development teams, developing automated tests such as with Playwright, and using test-automation tools. Additional relevant experience includes generative AI or machine learning, improving or automating test processes with AI, performance testing, security testing, serving as a Scrum Master or test lead, and advancing several products or issues in parallel.

The QA team works on integrated cloud software for small businesses and individuals, including accounting, HR and labor management, sales management, tax filing, and electronic-signature products. The role values understanding user experience and business growth, collaborating with development teams and other departments, and understanding web-application architecture such as APIs, data structures, and links between microservices.

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