ServiceNow Employee Experience Specialist

Owns Japan’s day-to-day Employee Center Pro operations, connecting local stakeholders with global ServiceNow teams. The role applies global standards to local needs and may support APAC; it does not set global platform strategy. Work includes managing ServiceNow knowledge and content, using Content Publishing for campaigns, topic pages and curated material. The specialist maintains taxonomy and metadata, supports contributors, reviews usage and feedback, and spot-checks translated content for terminology, tone and local relevance. The role triages requests, resolves straightforward content, configuration or access issues, and coordinates complex escalations through closure. It gathers and documents user needs, develops user stories and acceptance criteria, supports backlog discussions, and participates in UAT. Requirements include hands-on ServiceNow experience, a bachelor’s degree or equivalent, and 6+ years in business systems, ServiceNow, knowledge management or related enterprise platforms (or equivalent skills and experience). Applicants also need experience documenting business requirements, stakeholder coordination and facilitation, and independent judgment balancing global standards with local needs.