Lead multi-cloud architecture, infrastructure as code and container platforms for public-sector document services, balancing availability, security and operating cost.
About this role
WingArc1st is hiring a technical support engineer, primarily for its SVF document products. Most cases arrive through the support site; telephone and online calls account for around ten to twenty percent.
Responsibilities include investigating and answering technical questions, maintaining knowledge resources and proposing product improvements. New sales and onboarding are handled by other departments. The team also improves consistency and efficiency through tools and shared practices, with a dedicated mentor for the first three months.
Applicants need two to three or more years in an IT-software technical role, foundational IT knowledge, troubleshooting and clear customer communication. Specific support, development or infrastructure backgrounds are welcomed. Work is mainly remote with residence unrestricted in the posting; overseas work is not expressly confirmed. Annual pay starts at JPY 5 million and includes forty fixed overtime hours monthly, with excess paid separately.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Manage a public-sector SaaS development team, run agile delivery and control schedule, quality, risks and budget to bring an individual project to completion.
Build and operate Linux, network and monitoring infrastructure for digital trust services, combining on-premises security systems with supporting cloud platforms.
Support data center operations by tracking and escalating problem tickets, managing maintenance windows and changes, and applying Linux, networking, and scripting skills.
Manage customer solutions for AWS automotive and manufacturing customers, using cloud implementation, migration, modernization and technology problem-solving experience.
Senior Engagement Manager for large-scale system projects, requiring project leadership, professional AWS certification, AI-assisted migration, core-system cloud migration, and AWS modernization.