Zoom Communications provides cloud software for workplace collaboration and customer engagement. Zoom Workplace brings together video meetings, team chat, internet phone, email, calendars, whiteboards and meeting-room tools. Zoom Business Services adds contact-center software, virtual agents, webinars, events and sales-conversation analytics.
Zoom earns most of its revenue from subscriptions sold directly to enterprise customers and through self-service online channels. Paid plans and add-ons provide more capacity and features, while a free Basic tier supports individual use. AI features are embedded across its portfolio.
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