Account Manager, Online Retailers, Large Customer Sales

About this role

This Account Manager role supports large online retailers in Japan within Google's Large Customer Sales organization. The work centers on understanding customer business needs, helping define objectives, translating those needs into advertising and AI solutions, and identifying opportunities for customer growth.

Responsibilities include working with team members to provide client service and insights; helping customers establish business objectives and move toward them; proactively identifying and solving client problems; building strong customer relationships; and explaining new product features. The role also involves collaborating with Google leadership, including the direct manager and above, to develop customer relationships that generate new insights and growth opportunities.

The Account Manager works with Google's product managers to provide customer input to product development. The role supports advertisers in improving their advertising impact and return on advertising spend (ROAS), and focuses on maximizing results. The advertising environment includes Google solutions across Search, YouTube, Measurement, and other products. The position requires collaboration with sellers, executives, cross-functional leaders, and stakeholders across the customer ecosystem.

Minimum qualifications are a bachelor's degree or equivalent practical experience, at least two years of experience in digital advertising, consultative sales, digital media sales, business development, an online media environment, or a digital marketing role, and the ability to communicate fluently in Japanese and English with internal and external stakeholders. English proficiency is also stated as a requirement for all roles unless a posting says otherwise.

Preferred qualifications include a master's degree in a business-related field; experience in highly competitive environments involving direct competitors; a record of being recognized as a high performer and consistently exceeding sales targets; the ability to deliver results under pressure and maintain dedication to client service; and strong investigative and problem-solving skills.

The listed work location is Tokyo, Japan. The posting describes a Japan-based team operating in both Japanese and English but does not state salary, working hours, benefits, employment type, contract duration, start date, remote work, or visa sponsorship.