Lead customer success and support for freee IT Management, building onboarding and support processes, guiding adoption, and feeding customer feedback into product improvements.
About this role
This customer success role supports organizations that have decided to adopt freee systems, helping them complete initial setup and begin using the products. Its assigned products are freee HR Evaluation and freee Survey. The work centers on customer onboarding and usage support, with the role communicating with customers as they move through implementation. Responsibilities include arranging appointments by phone and email, holding online customer meetings, asking how the system is being used, and providing guidance and support based on those conversations. The role offers a structured process with training, manuals, and a standard interview framework. Applicants must be comfortable with basic computer work, including efficient typing and Office software; have experience communicating with customers by telephone; and be willing to use several IT tools, including Slack, Zoom, and Google Sheets.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Lead a proactive support team for tax-accounting firms, improving customer experience, developing members, managing external partners, and driving cross-functional service improvements.
Lead churn-reduction strategy for a B2B SaaS customer-success program, using user insights and data to guide high-touch services and cross-functional work with product, marketing, and sales.
Review online content and comments, answer customers by email and gather service-improvement information for hololive’s audience-facing services.
Lead customer success for LEEEP, supporting major e-commerce clients while designing KPIs, health scores, scalable processes, member development, customer communities, and AI-enabled CS operations.
Handles customer inquiries for a support service, coordinates with internal teams and partners, and improves operations, KPIs, and BPO delivery while developing into a team leader.