Manage the customer success department, providing value to each client and enhancing business value.
About this role
Customer Success Leader at MerryBiz, which runs the back-office platform "Virtual Accounting Assistant" and (since 2022) a DX consulting business. Lead the Customer Success department close to customers, building the CS business/organisation foundation and raising service value (92.2% revenue growth over the last three fiscal years). Location: Maruyama-cho, Shibuya-ku, Tokyo. Note: first 6 months as a contract employee, then conversion to permanent.
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