Lead the customer success team, enhancing customer satisfaction and managing strategic accounts to maximize customer value.
About this role
MerryBiz is hiring a Customer Success Manager to run the department responsible for client success, in support of the company's aim to build business infrastructure. The manager delivers value to individual customers and also builds the business and organizational foundations of the department.
Beyond operating existing processes, the manager considers new mechanisms and plans and drives hiring and development to grow the organization. Duties include setting department strategy and milestones from the budget, managing budget versus actual results and staffing, carrying out the headcount plan and developing new members, judging priorities and troubleshooting on all cases handled by members and leaders (quality, churn forecasting, upsell), team management, and coordination with other departments. The manager also plans, executes and evaluates new measures and improvements needed for client success.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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