Lead the customer success team, enhancing customer satisfaction and managing strategic accounts to maximize customer value.
About this role
Customer Success (Client Success) department manager at MerryBiz, which runs the back-office business platform "Virtual Accounting Assistant" (solving companies' back-office issues while supporting professionals nationwide) and, since 2022, a DX consulting business. Beyond delivering value to each customer, build the CS department's business and organisational foundation and manage to raise the service's value - operating existing mechanisms and designing new ones, plans and the organisation. Location: Maruyama-cho, Shibuya-ku, Tokyo. Note: the first 6 months are as a contract employee, with planned conversion to permanent.
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