Manage the customer success department, providing value to each client and enhancing business value.
About this role
Customer Success Team Member at MerryBiz, which runs the 'Virtual Accounting Assistant' back-office platform. Deliver the service's value to customers and innovate their way of working: client success and operation management - own assigned clients from post-onboarding stable operation, propose and support to solve their challenges and raise quality, take in feedback from remote accounting staff and clients, and improve service operations (delivery/quality management). Location: Maruyama-cho, Shibuya-ku, Tokyo. Note: first 6 months as a contract employee, then conversion to permanent.
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