Support enterprise customers in transforming IT operations by mapping workflows, leading SaaS, AI and BPO onboarding, planning account success, reviewing value, and proposing expansions through upsell and cross-sell.
About this role
Based in Josys’s Customer organization, this customer-facing solution consulting role supports mid-market and enterprise clients using its identity security platform. It leads work from implementation requirements and system design through account planning, adoption, retention, and expansion, connecting identity governance, authentication, SaaS administration, and device management with client IT and risk operations.
The consultant structures information on IT infrastructure, identity and authentication foundations, MDM, and business workflows; designs operating models using Josys, including database integration and complex permission schemes; and coordinates internal specialists and technical resources on projects. The role also prepares proposals and management reports, turns successful patterns into playbooks, and feeds customer needs to product teams. Applicants must have at least five years of continuous client-facing experience in consulting, solution sales, customer success, or implementation support. They also need mid-market or enterprise customer experience, or project management involving multiple stakeholders, plus the ability to identify underlying problems and document them logically.
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