Manage hotel check-in and check-out, respond to telephone and online bookings, and contribute to accommodation plans and events. Prior experience is optional.
About this role
This front-desk role serves as the hotel's primary point of contact for guests throughout their stay. It combines reception work with reservation coordination and guest assistance, supporting a smooth arrival, stay and departure rather than focusing on a single transaction. Daily work includes processing check-ins and check-outs; taking and updating reservations made by phone or online; answering questions about hotel facilities, nearby attractions and transportation; and handling accommodation charges, payments for additional services, accounting and receipts. Staff also respond promptly and courteously to guest questions and requests, adapting their response to the situation. The position involves both direct service and administrative handling of each stay. Applicants need basic computer skills, clear communication, the ability to work cooperatively with a team, and sound judgment when circumstances call for a flexible response. Polite wording when addressing guests is also specified. These qualifications support front-desk interactions and the careful processing of guest requests and payments.
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